Learn, Share, Grow
No wonder we are getting so busy. 75% of all b2b marketers will be or are launching ad campaigns designed to focus on new account acquisition. That, of course, is our primary job. To find our customers new sales leads now. The remaining 25% is divided. 15% is on brand awareness and 10% for customer retention.
29% of would be marketers are increasing their 2012 budgets.
In order to achieve their goal of finding more customers, marketers will but using a variety of on and offline ideas. The largest investment will be, of course, online. E-commerce is the fastest going demographic of customers and companies know that they need to reach this wellspring of potential income. 74% of marketers increased their online budgets this year. 41% increased event marketing and 36% their direct mail.
For those of you who what to see where everyone else is spending keep reading but I will warn you, don’t use another companies marketing spending as a cookie cutter approach to creating your marketing planning and spending. Your company is, I am sure, not like theirs even if both companies are in the same market. Yet it is a good idea to look at what other companies are planning to see if you missed something and might want to tweek your plan.
Spending Plans 2012 vs 2011
Marketing on outside websites 5.8% - Decrease 35.1% - Increase 31.7% - Same 27.4% - Do not use
Direct Mail* 12.6% - Decrease 31.2% - Increase 38.1% - Same 18.1% - Do not use
DR Radio 3.8% - Decrease 9.9% - Increase 11.8% - Same 74.5% - Do not use
Direct Response Space (newspapers, magazines, etc) 9.6% - Decrease 18.6% - Increase 27.4% - Same 44.4% - Do not use
Direct Response TV 3.8% - Decrease 7.7% - Increase 12.6% - Same 75.9% - Do not use
E-Mail* 1.4% - Decrease 64.7% - Increase 30.1% - Same 3.8% - Do not use
Inserts 7.2% - Decrease 9.0% - Increase 29.6% - Same 54.2% - Do not use
Mobile Marketing via Web/apps 0.3% - Decrease 35.1% - Increase 15.3% - Same 49.3% - Do not use
Mobile Marketing via text/SMS/phone 0.8% - Decrease 24.9% - Increase 15.6% - Same 58.7% - Do not use
Search Engine Marketing* 3.8% - Decrease 51.0% - Increase 28.8% - Same 16.4% - Do not use
Social Media Marketing* 3.0% - Decrease 63.0% - Increase 18.7% - Same 15.3% - Do not use
Social Media Paid Marketing* 2.2% - Decrease 30.7% - Increase 21.6% - Same 45.5% - Do not use
Telemarketing* 6.0% - Decrease 20.3% - Increase 25.2% - Same 48.5% - Do not use
Webcasts 2.5% - Decrease 27.4% - Increase 20.3% - Same 49.8% - Do not use
Marketing Technologies Planning 2012 vs 2011
Bar Code QR Codes, etc 1.1% - Decrease 25.1% - Increase 15.6% - Same 48.2% - Do not use
Automated Response/Trigger Messages 0.8% - Decrease 39.2% - Increase 19.5% - Same 40.5% - Do not use
Blogs* 0.8% - Decrease 45.5% - Increase 18.1% - Same 35.6% - Do not use
Content Marketing* 0.8% - Decrease 62.2% - Increase 20.0% - Same 17.0% - Do not use
GPS/Location Marketing 0.5% - Decrease 10.2% - Increase 9.0% - Same 80.3% - Do not use
Loyalty Programs* 1.1% - Decrease 27.1% - Increase 21.4% - Same 50.4% - Do not use
Mobile SMS 0.8% - Decrease 19.7% - Increase 11.3% - Same 68.2% - Do not use
Mobile Optimized Website 0.5% - Decrease 37.8% - Increase 11.8% - Same 49.9% - Do not use
Mobile apps 1.1% - Decrease 31.5% - Increase 11.5% - Same 55.9% - Do not use
Personalization* 0.8% - Decrease 44.7% - Increase 23.3% - Same 31.2% - Do not use
Personalized URLs (PURLs)* 1.7% - Decrease 24.4% - Increase 13.4% - Same 60.5% - Do not use
Podcasts 1.4% - Decrease 16.4% - Increase 11.5% - Same 70.7% - Do not use
Response Boosters* 1.6% - Decrease 12.3% - Increase 11.9% - Same 74.2% - Do not use
Variable Data Printing* 0.8% - Decrease 16.4% - Increase 15.7% - Same 67.1% - Do not use
Video 1.1% - Decrease 52.1% - Increase 13.2% - Same 33.6% - Do not use
Webinars* 1.4% - Decrease 35.1% - Increase 16.4% - Same 47.1% - Do not use
Delivery Use Methods 2012 vs 2011
Advertising on outside websites 56.2% - 2011 46.6% - 2012
Affiliate Marketing 40.8% - 2011 32.6% - 2012
Direct Mail* 69.0% - 2011 65.8% - 2012
DR Radio 15.1% - 2011 11.2% - 2012
Direct Response Space (magazine, newspapers, etc.) 29.3% - 2011 27.9% - 2012
Direct Response television 14.2% - 2011 9.3% - 2012
E-Mail* 86.3% - 2011 83.3% - 2012
Insert Media* 28.8% - 2011 23.3% - 2012
Mobile Marketing – Mobile Web Apps 31.8% - 2011 12.9% - 2012
Mobile Marketing – text/SMS/phone 24.9% - 2011 10.7% - 2012
Search Engine Marketing* 58.9% - 2011 46.8% - 2012
Search Engine Optimization* 66.8% - 2011 51.5% - 2012
Social Media Marketing* 67.4% - 2011 56.4% - 2012
Social Media Marketing – Paid Advertising* 34.8% - 2011 19.2% - 2012
Telemarketing* 35.6% - 2011 31.2% - 2012
Webcasts 34.2% - 2011 20.8% - 2012
*Designates primary Larson Service
All this is not an open checkbook on spending by businesses. If you read between the lines you will be seeing a spending that takes into account careful consideration of what is happening in the economy. The major growth is where the traffic is highest and thus so is the return in advertising budget.
Direct mail and E-mail continue to be the most used marketing channels used. Both have a high return rate in both customer retention and new account acquisition.
Social & Mobile are the big growth areas, not because of result but partly because they are new. Social Media Marketing will continue to be a time eater for most companies who don’t know how to keep a balance in monitoring and their legal department’s reluctance at possible bad exposure. Adding to the dilemma is the unknown ROI (Return on Investment) because they can’t keep records of what they are getting in response. So, when, where and how is the real question here. If you get into mobile you can expect to see 10% to 15% more hits on your web site and that is never a bad thing, for possible sales and for page ranking.
Web and SEO Marketing You want to own the first page of Google, Bing and Yahoo Search. Dominate that 1st and 2nd page that comes up in your key words for your organic search. Search Engine Optimization and Search Engine Marketing (SEO) (SEM), content marketing, landing page creation, blogs, and social media marketing can all help you own that 1st and 2nd page. Can it happen? Oh yes! Can it happen for you and your business? I know it can if you want it bad enough. You can have 3, 4, 5 if not all the listings on the 1st page of an organic search and most people do not get past page 1 maybe page 2, but that’s it.
What is “The Next Big Thing”? Bar codes, QR codes or maybe Web video? You tell me. Indications are that QR codes are finding their place in marketing but not as much as we were lead to believe at this time last year. Yes you will see more of them but it is more of an afterthought in marketing not a major piece of the puzzle.
Larson Notes & Satire: So what your next move? I am betting that when the gurus of marketing do their mid-year surveys we are going to see some major swings as to what companies are doing and how they are changing their plans. The surveys we review where based off of 56% of companies less than $100,000. 16% of companies $100,000-$499,000, 5% of companies $500,000-$999,999, 10% companies 1million to $5 million, 7% over $5 million and 6% in I don’t know land. My guess is that these statistics are going to be in line with you, the kind of people and companies that are reading my blog here.
So now you ask, where am I putting my efforts this year? Well my 3 legged stool attack remains intact. Telemarketing, Social Media and Direct mail, that my friend is not going to change, it is just too powerful. Then add in my blog and email staying deep penetration in our multilevel attack. The new big “spend” in money and time is in F2F networking. It has been a few years since I was out and about doing in your face networking and 2012 will see this area as the MAJOR push for me and that is not even on the charts is it? Considering it has brought in 2 new accounts all ready this year how can we knock success?
When we look to hiring for 2012 we see a personal increase of 17 people in our telemarketing department at a minimum, and our web work will remain pretty steady with maybe 1 or 2 new hirers with support staff increasing 2 or 3.
“We don’t sell lists, we find customers.”
Howard Larson Larson & Associates, a Division of US Telemarketing Group LLC Target Marketing & Telesales Professionals for new account acquisition Making good businesses great and great businesses even better
P.S. We make telesales for small business affordable by offering programs down to only 15 hours a week. Maybe you could add telesales into your marketing mix? Call today and find out.